Tariff Inclusions
Daily breakfast is included with our room rate. We have a small menu available including continential offerings and a choice of hot options.
Please advise in advance if specific dietary restrictions so we can ensure we can accommodate these.
Tarrif includes New Zealand Goods and Service Tax of 15%
4% surcharge on Visa/Mastercard 5% on Amex
Children
Children are welcome. Room configuration is as per description for each room under Accommodation. Our Rooms are double occupancy or Driftwood can be used for twin (or triple occupancy with child under twelve years old and two people sharing same king bed) - no three adults in room). Cot available at no extra cost on request for larger Breakwater, Driftwood or Sunset suits. We have no other facilities on site for toddlers (ie highchair, baby bath etc).
Check In/Check out
Check-in from 3.30pm until 6pm, earlier by arrangement. Guests must phone if going to be later than 6pm – 03 7627743 (limited cell coverage so phone early if leaving previous destination late). Arrival by 6pm - this ensures guests have opportunity to make most of our beachfront location and sea views. Must phone if going to be later than 6pm so we know are safe and can advise on dining options and ensure someone is here for your arrival. Note latest checkin is 8pm - can not guarantee room availability after this time without prior notification.
Check-out is 10.00am. Guests are welcome to walk on the beach, or relax in the garden before/after this but guest room must be vacated by this time.
Hygiene
The health and wellbeing of our guests is our utmost priority. As a responsible business we are committed to keeping you safe and providing flexibility for your booking.
We understand that, now more than ever, health and safety are at the forefront of our guests' minds. We have always had strong and strict cleaning and hygiene practices.
We continue to maintain high levels of hygiene and monitor the requirements for the traveller.
Cancellation
Cancellation within 14 days of arrival date: 100% forfeit of total booking
Cancellation within 15-30 days of arrival date: 50% forfeit of total booking
Mother Nature causing issues with weather and roads affecting stay are not covered, therefore we highly recommend travel insurance.
Pets
Generally pets are not allowed. We have two friendly dogs on site that are not allowed in the guest rooms. To ensure the comfort of future guests, please don't encourage them. You are welcome to play with them outside.
If you are hoping to bring your fur baby with you, please do enquire as we will assess on a case by case situation.
Payment
Credit card details are required to secure the booking to cover any late cancellation fees should they be applicable. We have implemented Stripe payment facilities and a credit card surcharge will apply on all credit card payments of 4% (5% on Amex). No deposit is payable. We generally take payment the day before, day of stay or on checkout. Domestic guests are welcome to pay by direct credit. Bank details will be sent in booking confirmation.
Dining Options
There are no guest cooking facilities. Rooms have a small fridge and hot drink making facilities.
Homemade pizza or West Coast Company Meat Pies & salad are available with 24 hours prior notice. Not suitable for dairy free or gluten free. A small selection of NZ Wine and Beer is available to purchase. Guests are welcome to bring their own beverages. We are happy to supply crockery and cutlery for use in guest room for own nibbles etc and on request heat food in our microwave. Due to insurance and heatlh & safety, guests are not permitted in our kitchen.
Restaurants – 10minute drive to Greymouth for cafes/restaurants. 5 minute drive to Runanga for local takeaways or to Dunollie for Dunollie Hotel, typical Kiwi country pub - great atmosphere and pub food.
No Smoking
We have a no smoking policy within all rooms of our property for the enjoyment and comfort of all our guests. There will be a charge for the sanitising of any rooms and any lost income as result of smoking, including vaping or e-cigarettes inside. Guests are welcome to smoke outside but we ask you be mindful and respectful of other guests and access to rooms and disposal of cigarette butts. Please don't leave any butts etc inside.
Damage and Cleaning
We understand that accidents can happen. In the event of any damage or additional extra cleaning if required beyond the normal wear & tear or use during your stay with us, an additional charge may be incurred.
